SolverDeck

SolverDeck ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services, visit our website at https://www.solverdeck.com/, or otherwise interact with us.

We are a data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means we determine the purposes and means of processing your personal data.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.

We may collect and process the following categories of personal data:

2.1 Information you provide to us:

• Identity Data: including first name, last name, username or similar identifier, title
• Contact Data: including billing address, delivery address, email address, and telephone numbers
• Financial Data: including bank account and payment card details
• Transaction Data: including details about payments to and from you and other details of services you have purchased from us
• Profile Data: including your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
• Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences

2.2 Information we collect automatically:

• Technical Data: including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
• Usage Data: including information about how you use our website and services

2.3 Information we receive from other sources:

We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, search information providers, and business partners.

2.4 Special Categories of Personal Data:

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

If our AI systems process any special category data, we will do so only with your explicit consent or as otherwise permitted by law.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal obligation
• Where you have given consent

3.1 Purposes for which we will use your personal data:

3.2 AI-Specific Processing:

When providing AI integration services, we may process your personal data to:

• Train, test, or improve AI models (only with your explicit consent)
• Provide AI-powered analytics or insights
• Customise AI solutions to your specific needs
• Monitor AI system performance and accuracy

3.3 Marketing:

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by following the opt out links on any marketing message sent to you or by contacting us at any time.

3.4 Cookies:

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

We may share your personal data with the following categories of recipients:

• Service Providers: IT and system administration services, cloud service providers, payment processors, and other service providers who help us deliver our services
• Professional Advisers: including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
• HM Revenue & Customs, Regulators and Other Authorities: who require reporting of processing activities in certain circumstances
• Business Partners: third parties with whom we partner to offer certain products, services, or promotions
• Third Parties: to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may transfer your personal data outside the UK to service providers, advisers, or business partners operating outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
• Where we use certain service providers, we may use specific contracts approved by the UK government which give personal data the same protection it has in the UK.
• Where we use providers based in the US, we may transfer data to them if they are part of a framework that ensures they provide similar protection to personal data shared between the UK and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available upon request.

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data (commonly known as a "data subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9.1 AI Training and Development:

If we use personal data to train or develop AI systems, we will:

• Obtain appropriate consent where required
• Implement data minimisation principles
• Anonymise or pseudonymise data where possible
• Ensure transparency about how data is used

9.2 Automated Decision-Making:

Some of our services may involve automated decision-making, including profiling. Where this occurs:

• We will provide meaningful information about the logic involved
• We will explain the significance and envisaged consequences
• We will implement suitable safeguards
• We will enable you to obtain human intervention, express your point of view, and contest the decision

9.3 AI Ethics:

We are committed to developing and using AI systems ethically. This includes:

• Regularly testing for bias and discrimination
• Ensuring AI systems are explainable and transparent where possible
• Maintaining human oversight of AI systems
• Regularly reviewing and updating our AI governance framework

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• • By email: info@solverdeck.com
• • By phone: [PHONE NUMBER]
• • By post: [POSTAL ADDRESS]

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.